Policies & Procedures

YOUR VISIT TO THE SPA AT TRUE ESSENCE HEALING CENTRE

The Spa at True Essence is committed to providing the best possible care for our patients. Please make yourself familiar with our policies as listed below. Our policies have been designed to ensure that you enjoy a truly wonderful experience with us.

ARRIVAL

Our clients are asked to arrive 10 minutes prior to their appointment to fill out any paperwork needed and so that you may take advantage of our wonderful relaxation area.

We understand that things come up that are out of your control. Should you arrive later than your appointment time you may have a shortened service, or you may still receive your full service if time allows.

If you choose to reschedule your appointment you will be charged the full amount of the service scheduled that day.

CANCELLATION POLICY

We understand that in some cases you may need to cancel your scheduled appointment. Should you need to cancel, we ask for a minimum of 24 hours’ notice. Clients providing a least 24 hours’ notice may have appointments cancelled or rescheduled at no charge. Clients providing less than 24 hours’ notice for a cancellation will be charged for half of the amount of the scheduled service. Clients who fail to arrive to a scheduled appointment without providing notice will be charged 10$ for the missed scheduled services. To ensure availability of your desired appointment time, we suggest you schedule your next visit before leaving.

COMFORT

Most body treatments are enjoyed without clothing; however, disposable undergarments are available on request. During all treatments, the body is fully draped, except for the area being worked on.

This is your time and you should delight in the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure or the volume of the music, please notify your therapist of any discomfort or preferences. We request that cell phones and pagers be turned off while in the Spa.

We are providing a peaceful and relaxing environment, therefore we ask for our customers to be soft spoken and respectful of the tranquility of other customers.

CHILDREN

Please do not leave children unattended in the reception area.

PAYMENT METHODS

We accept VISA, MasterCard, Discover, AMEX, cash, and personal checks (with appropriate identification.) There is a $25.00 fee for all returned checks. Financing options are available; please check with a member on our staff for more information. If at any point legal action becomes necessary, all fees, including court, lawyer, and all other cost will be the responsibility of the patient.

PRICES

All prices are subject to change, but we will always inform you of any changes when you schedule your appointment.

RETURN POLICY

Skincare products may be returned, unopened, up to 30 days from the date of original purchase for Spa credit only. For health reasons, we are unable to accept returns on makeup. We do not offer refunds on services rendered. No exceptions.

EXCHANGES

When you purchase a package of treatments, you will receive a discounted price. The discounted price requires full payment for the series before the first treatment date. We do not offer refunds on packages that have been purchased. Should you choose to cancel after you have begun your treatment series, True Essence will honor the outstanding amount in the form of a gift card exchangeable for goods and services. Credit will be given on remaining funds after the full (not discounted) price of the treatment is debited.

PRODUCTS

We are committed to patient safety and cannot guarantee that quality of products sold outside our facility. It is not uncommon for skin care products obtained from the Internet to be diluted, counterfeit, stolen, expired, or otherwise tampered with. We do however guarantee full support and product coaching for customers that have purchase their products from True Essence Healing Centre .We feel that our expertise and guidance outweigh any cost savings you may receive from purchasing products elsewhere.

POINTS AND REWARDS

We value our clients so to reward you we offer points each time you come into the spa. Ask us more about our Spa at True Essence points program.